SANTA CRUZ WINKOWSKI CRYSTAL CAVE COMPLETE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For orders over one hundred twenty five dollars a processing fee of ten dollars will be subtracted to the refund amount due to processing fees.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A restocking fee of five US dollars will be subtracted from the refund amount. For any order of five items or greater will be charged $10 for restock and packaging fees.

To start a return, you can contact us at colin.amateurathlete@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at colin.amateurathlete@gmail.com or cal 610-866-0114

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. On Sale shoe items all sales are final.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.